Contact Center Network Consulting Engineer
Ilgilenenlere Duyrulur !
Job Title: Contact Center Network Consulting Engineer
Primary Work Location : Turkiye Istanbul,
Requisition # R845907 (basvuracaklar icin ozel referans numarasi)
Region: EMERGING MARKETS
Area of Interest: Cisco Services (Formerly Customer Advocacy) Cisco Turkiye
Level of Experience: Experienced - Non Manager
Job Description: It''s an exciting time to work at Cisco.Every day we connect people to the network and make it come to life.Whether it''s using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life''s experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.Cisco seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco''s face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you''re well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.Common Responsibilities:- Successfully manages customer relationships - Supports delivery of service program to medium-sized accounts.- Performs analysis and diagnosis of medium complexity networking problems. - Performs analysis of medium complexity network designs.- Builds simulated networks in test labs to resolve medium complexity problems and compatibility issues.- Conforms to service delivery of Advanced Services standards.- Contributes to Virtual Teams.- Provides ad hoc systems/product training. Typically requires BS, CS or equivalent plus 2-4 years related technical experience. MS a plus.
The Network Consulting Engineer focuses on Cisco Contact Center solutions to include ICM, IPCC, Call Manager, IPIVR and CVP. Has deep technical experience in designing and implementing Cisco Contact Center technologies.
Supports delivery of service program to major accounts.
Performs analysis and diagnosis of complex networking problems.
Performs analysis of complex network designs.
Builds simulated networks in test labs to resolve complex problems and compatibility issues.
Generates reusable Intellectual Capital in the form of standard customer deliverables.
Leverages and contributes to Virtual Teams.
Questions ways of working and suggests improvements.
Provides remote or onsite deployment support.
The NCE may perform any of the following components of the role breakdown depending on specific engagements:
Project Engineering role:
Generates standard project documentation including detailed test plan for complex networks.
Generates network configurations from Low Level Design for complex networks. Executes all phases of project delivery including network staging, implementation and handover. Supports pre-sales activity for complex networks. Plans and executes complex Network Upgrade and Network Migration activity. Where appropriate, supervises and mentors partner delivery teams and less experience engineers. Reviews Implementation Plans.
Project Consulting role:
Facilitates design workshop.
Documents or reviews network requirements and High Level Design.
Documents or reviews Low Level Design.
Reviews Implementation Plans.
Proactive Service & Support:
Produces architectural network designs for large-scale networks.
Assists customer with deployment of complex network tools and related Network Management Systems.
Reviews network requirements and High Level Design.
Facilitate design workshop.
Reviews Low Level Design.
Reviews Implementation/ Change Management Plans.
Plans and executes complex Network Upgrade and Network Migration activity.
Owns customer account/s
Reactive Service & Support:
Troubleshoots and resolves complex customer network problems across a broad range of technologies.
Acts as a technical focal point for large account network problem resolution.
Advanced Services Technology Specialization Teams:
Leverages and generates applicable technical -best practices- white papers for non core technologies.
Typically requires BS, CS or equivalent plus 4-6 years related technical experience.
Strong ICM skills, Call Manager, IPCC scripting, IOS gatekeeper/gateway.
Leading edge technology design skills.
Travel will be 50-60%.
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Ilgilenenlere duyrulur !